Shipping & Returns
Wooden Topz Gifts uses Royal Mail as their primary delivery service. Our current turnaround is 1-3 working days plus this shipping time. Once we have despatched your order the time it takes to get to you is in the hands of the delivery service. If your item hasn't arrived please do not hesitate to contact us.
Return & Exchange Policy
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at firstname.lastname@example.org as soon as possible. We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible:
Problem with fault
Photo of the fault*
*If a photo is not included we may ask you to provide photographic evidence before processing your claim. Due to the nature of the products we offer all items which are personalised are non-refundable.